Terms and Conditions

We have no control over the temperatures during the delivery of your order and cannot accept responsibility for any chocolate that have been heat damaged.

We use Royal Mail Recorded delivery as a minimum standard on all orders.

Your order can be tracked through 'Your Account' section of the website.

On reception of the products, the customer must always check that the delivery is in conformity with his order. Any damage must be noted accurately, dated and signed on the delivery note.

Any claims must be made within a maximum time of 48 hours after reception of the parcel by email. After this period, no claims will be accepted. The reason for the claim must be stated and accompanied by evidence justifying the prejudice suffered. Following an evaluation and acceptance of the complaint by Chocolate Alchemy, the customer may choose between reimbursement of his order or a second delivery.

Please note that the pictures on our site are not contractual.

In general we do not accept returns of perishable food items.

Any return of a product must be formally agreed between Chocolate Alchemy and the customer and be returned within 48 hours of the agreement. After this period, no return will be accepted.

Chocolate Alchemy does not store financial credit or debit card information

We use https for encrypting and protecting your details when processing your order online.

PLEASE NOTE: ALL FOOD & DRINK PRODUCTS FEATURED MAY CONTAIN NUTS AND ARE NOT SUITABLE FOR NUT ALLERGY SUFFERERS.

Whole payment of the price for the products that you order must be received before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us

Customers are requested to complete the order form fully and accurately. Should there be any error in the details provided for the recipient or for the amount to pay, we cannot be held responsible for the failure to deliver. Charges related to forwarding or reshipping the package to another recipient or to a different delivery address will be the responsibility of the customer.

Chocolate Alchemy will check and approve all orders before committing to the order. Orders are dispatched within 3 working days (excluding Saturdays and Sundays.)

If there is a problem with the order, we will e-mail you within 2 working days (excluding Saturdays and Sundays). In the event that we cannot satisfy your order due to stock or unavailability, we will contact you to offer you an alternative.

The right of withdrawal of 8 days does not apply to contracts for the supply of perishable food products such as chocolates. Modification to the order or cancellation by the customer may be accepted whist the order is being prepared only. In the case of cancellation, the charges will be refunded. However, a discretionary fee may be applied for administrative cancellation charges. Once the order is packaged and handed over to the carrier, no modifications or cancellations may be accepted and the charges will not be refunded.

By placing an order for goods or services featured on any website owned by Chocolate Alchemy Limited, you are deemed to have accepted all our terms and conditions as governing your order.

To be accepted, your order must be paid for in full. Orders not paid for cannot be delivered.

Payments are made immediately on order using Paypal.

The currency used for the transaction is the British pounds.

The amount, debited from the account of the credit card holder, will depend on the exchange rate on the day of the debit and any exchange charges made by the bank that issued the card.

Chocolate Alchemy do not store financial credit or debit card information.

All prices are specified on this website are in British pounds and include Vat of 20%, where appropriate.

Prices do not include delivery charges. Delivery charges and options can be found on our delivery section of our website.

Prices are subject to change.